Deluxe Nail Bar & Spa

Contacts

Address:
2913 Main Street, Santa Monica, CA 90405
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Website:
deluxenailbarspa.wordpress.com

Phone number:
+1 310-399-1942

Categories:
Establishment   Beauty salon  

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Reviews about Deluxe Nail Bar & Spa

• Ann R

  Dec, 27 2017
  ★ ☆ ☆ ☆ ☆
  Don't go to this place! This is the worst nail salon I have ever been to! The color of my nail started to change into a weird yellow 12h after I did my manicure there. I posted a review with pictures on yelp if anybody needs to see them. I did a gel manicure with a normal pedicure and, the color I originally picked was a white with pink undertones. The person who did my nails was really rude and kept blaming me for her mistake. She could not shape my nails properly, I had to ask her to reshape them. Then she didn't apply the color properly on my nails and she basically told me, in a mean way, that I moved my hand in the machine! I went there with my boyfriend and despite not being happy with this all experience, we just decided to be polite while checking out. I was writing tips on the receipt and they directly asked for cash, which surprised me. My boyfriend gave them cash and they did not even have us a smile. This atmosphere was terrible and that was even before I knew my nail color would change into a weird yellow! The person did not take the time to apply the chemicals properly, that is why the color changed. She did not even dried my toes properly either which made the color uneven. This kind of work is totally unacceptable!
  
  I went back the next day to complain and ask for a refund but the manager apparently left home and it was 1pm. I went back there the next day to complain again and for a refund and, the manager ended up yelling at me. Yes, I am serious! I explained my issue and I told her I have been to many different nail salons and this never EVER happened to me in the past. She was not happy that I posted a review about her business on yelp and I simply told her that I posted the truth and I have pictures to prove the unsatisfying results. This is a vietnamies place, and they probably don't know how business works here in the U.S. She started to make a HUGE scene in front of everybody! She kept yelling at me that I am a lier and that I shouldn't post reviews. That was just so crazy, this all situation never ever happened to me in my life until today. She acted so unprofessionally and she was not even able to fix this issue. She just kept going back and force from the register to the back room, while yelling like a crazy person and I could barely understand her! She was so disrespectful and so unprofessional. It was totally impossible to have a normal conversation as adults because she does not have any management skills. She is not able to handle an unhappy customer which make her business extremely unprofessional! She did not give me back my money and I just walked away from this awful place. That is why everybody should know how bad this place is. Believe me, there are many nail salons where the owners are way nicer and where they can do an amazing job, and in these places; they would refund you if you are having an issue. Especially if you come back there one day after they did your nails.

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