Massage Envy - Santa Monica

Contacts

Address:
729 Montana Avenue, Santa Monica, CA 90403
Get directions

Website:
locations.massageenvy.com

Phone number:
+1 424-247-2200

Categories:
Establishment   Health   Beauty salon   Spa  

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Reviews about Massage Envy - Santa Monica

• Jenny Kristine Steffensen

  Feb, 14 2018
  ★ ☆ ☆ ☆ ☆
  I am a member of Massage envy, I was recruited at the clinic in Santa Monica, it was a lovely massage, however when I became a member I was not informed at all by staff that I would have to be a member for a full 12 months. As a student, which they knew I were, it is close to impossible to add the expense each month to a massage. Fortunately they let me freeze the account several times due to a tight financial situation.
  They do give great massages, unfortunately I am not impressed at all by how they treat me as a customer through e-mails (as I am not in the US to actually speak with them), their customer service is the worst I have come across. I asked for advice on what to do, when I wanted to cancel, however they did not present the possibility to cancel since I am living more that a certain amount of miles away from a clinic.
  They have not answered me for two months and still they withdraw money from my account without answering my e-mails, and dodging my international calls.
  I could not be more unhappy about their service and how poorly they informed me about terms and conditions. I work in the service branch myself, and it is unheard of to treat a customer like this. I would imagine that in the US where service is supposed to be amongst the best in the world, that they would know better that to ignore members and customers.
  on the other hand, their massages are great, so if you have loads of money and want monthly massages, it's great. however if you don't have enough to pay for this each month, then i'd stay away from the membership, just so you wouldn't have to actually deal with them the way I have.

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