PureLife Dental

Contacts

Address:
201 Santa Monica Boulevard, Santa Monica, CA 90401
Get directions

Website:
purelifedental.com

Phone number:
+1 877-777-3303

Categories:
Establishment   Health  

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Reviews about PureLife Dental

• Gaurav Shah

  Dec, 16 2017
  ★ ☆ ☆ ☆ ☆
  Dentists please read this prior to ordering any supplies from this company.
  
  After Dr. Shah's ( My Wife) death, we sold our practice to another dentist. I continued to receive charges from PurLife on my credit card account. As I noticed these charges, about two months ago I thought there is a mistake and called them to let them know the situation about wrong credit card charges and requested them to bill to new dentist.
  
  Initially none of the rep was able to resolve my issues so I asked to speak with Vice President of sales ( Higher level) to resolve the issue and remove the charges from my credit card. V.P. of Sales was even worst and instead of resolving the issues and solving their mistakes she asked me to dispute these charges with my credit card company. So I did and Credit card company asked them to provide documented proof as usual. Which they were not able to provide and correct their mistake in 45 days as required. So credit card issued me credit for that and issue was resolved.
  
  Today again representative talked to me in same rude manner and asked me to pay invoices which should not have been billed to my credit card to begin with. He was threatening to send me for collection.
  
  It is one thing to make mistake and when customer identifies the problem instead of solving giving them hard time, but today the rep has crossed the line by threatening to send us for collection.
  
  Please be careful with their practices. It is illegal to keep credit card on file and continue to bill without confirming.
  
  

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