Metropolitan Cleaners

Contacts

Address:
2003 Lincoln Boulevard, Santa Monica, CA 90405
Get directions

Website:
metropolitancleaners.net

Phone number:
+1 310-452-3443

Categories:
Establishment   Laundry  

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Reviews about Metropolitan Cleaners

• Sanet Arauz

  Jun, 06 2018
  ★ ☆ ☆ ☆ ☆
  ⚠️ WARNING DO NOT GO HERE! We dropped a suit for dry cleaning and was told it would be ready for pick up 6/8/17, upon arriving on 6/9/17 I noticed we had been waiting for 15 minutes, not to mention I had to yell out loud to get someone to come assist me! A young woman came out and at this point I was unnerved and confused as to why it was taking so long to simply retrieve a suit that was scheduled for pick up yesterday! I suggested that if it hadn't been cleaned to give me the suit and refund me as It was just that important to have the suit! She casually deferred responsibility to the "back staff" as she explained that she had nothing to do with it. I had explained to her that it was critical that I get the suit, my son needed it for a Bat Mitzvah and we're flying out this afternoon. Again, she CASUALLY walked to the back with ABSOLUTELY NO SENSE OF URGENCY! I have worked many many years in customer service and I can say this was absolutely unacceptable! It gets better!!! After waiting yet even more time, an additional woman steps out to the front, after I had to scream into the back that I needed to leave, and she brings ONLY MY SONS SUIT PANTS!!!!!!!! I asked how this could even happen and I kept getting same response , "I don't know, my boss misplaced them". I HAVE NEVER SEEN SUCH NEGLIGENCE! The irresponsible attitude of the employee only added insult to injury! They seemed to not care at all and were offended by my attitude with them for their mistake!!!!!! IF I COULD GIVE THIS PLACE A 0 (ZERO) I WOULD! Do not go here. Had the employee been a bit more attentitive to the situation and be more responsive and proactive I would have been upset but not as upset. Bar and Bat mitvahs are truly very important occasions, tomorrow is suppose to be my sons Bar Mitvah!!!!! I entrusted in this business to follow through on the services they promised- they lost his suit jacket and the employee had 0 customer service skills! I have every right to be livid! AGAIN DO NOT GO HERE

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